A note on voucher errors

The gift card system is an interconnected web of processors and issuers (supermarkets and tech companies) who all rely on each other to keep things running smoothly. Sometimes things go wrong. Here's why...

An unfortunate side effect of the pandemic is that cases of economic strife are on a steep rise and this has meant that applications to, and eligibility for, food & welfare vouchers are now higher than any point previously.  Therefore the volumes going through the supermarket processors are unprecedented and on occasion, this is causing them to feel the strain.

Our own link production and redemption technology is holding up just fine, but at the point of calling on those processors to return a gift card of the correct denomination, we rely on the processors being able to do this and in the last few working days there have been some intermittent outages.

You may therefore see the following and this is what they mean.  :

  1. If an 'out of stock' marker is on a selection button - this is where we know that this is out of stock and have marked it as such, or it may indicate that a processor has temporarily crashed and can't return a gift card.  It may take up to 2 working days for this to become available again with the processor, but is often much quicker.  We'd advise the recipient to make another selection or to wait and occasionally refresh their link to check.  For more information on how a digital voucher can be out of stock, click here.
  2. If there is no out of stock marker but a red error message comes up on the screen when a selection is made - this means that the product has become out of stock but we haven't yet been able to mark it as such on the selection screen. There can be a delay before we find out.
  3. If the selection can be made from the list of supermarket brands, but then there is some sort of error on the gift card that comes through - this means that the processor is under strain and not able to complete the request for a voucher.  Wait a few moments and hit refresh on the voucher link that came through - this should then be ok but it can on occasion take up to 24 hours for things to return to normal.