1. Help Centre
  2. FAQs: For Parents, Carers and other Voucher Recipients

I can't see a barcode to scan.

First, make sure you have chosen a supermarket and created the voucher. If you can see a supermarket voucher but are still unable to see a barcode, please check that your phone isn't set to dark mode - as some images (including barcodes) may not display properly. If you are in light mode and are still unable to see a barcode to scan, get in touch via email and we'll look into this for you.