My welfare voucher won't load/work

If after choosing a supermarket you are seeing an error message or the voucher does not load, then this will likely be due to a supermarket processor error.

You can click here to see the current status of the supermarket processors.

Processor errors are usually fixed quickly so please wait 10 minutes before trying to access your voucher again. If the issue persists for more than an hour, please get in touch to let us know.