Help Centre
Huggg Website
Redeeming vouchers
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
Redeeming vouchers
Supermarket FAQs
Redeeming your voucher
Tracking your voucher
Voucher issues
Other
Voucher allocations
PayPoint
Redeeming gifts
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
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Help Centre
Redeeming vouchers
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
Redeeming vouchers
Supermarket FAQs
Redeeming your voucher
Tracking your voucher
Voucher issues
Other
Voucher allocations
PayPoint
Redeeming gifts
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
Redeeming vouchers
Help for anyone who has received a welfare voucher from a school, local authority or charitable organisation.
Supermarket FAQs
Waitrose FAQs
Aldi FAQs
Asda FAQs
Iceland FAQs
M&S FAQs
McColl's FAQs
Morrisons FAQs
Sainsbury's FAQs
Tesco FAQs
Which supermarkets can I choose from?
What can't the voucher be spent on?
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Redeeming your voucher
How do I use my voucher?
What if I don't have a smartphone or internet access
Can the vouchers be used in store and online?
Do I have to spend the whole voucher in one go?
Guide for voucher recipients
Do I have to use my voucher today?
I chose the wrong supermarket, can I change?
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Tracking your voucher
Can I check the balance of my voucher?
When do the vouchers expire?
My voucher has expired/has been lost, can I get a new one?
Voucher issues
A supermarket had already been chosen for me
Help! My gift card has no money left on it
My voucher won't load/work
I can't see a barcode to scan.
Current status on voucher outages
A note on voucher errors
How can vouchers be out of stock?
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Other
How often will I receive vouchers?
Contact us
What do you use my email/phone number data for?
Voucher allocations
I haven't received my vouchers
Can I apply for welfare vouchers?
PayPoint
How does PayPoint work?
How long do I have to redeem my voucher once claimed?
Is every PayPoint location required to accept my voucher?
I topped up my gas card/key or electricity card/key and the money hasn't been loaded. What should I do?
What do I do if my voucher is showing up as expired?
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