Sainsbury's FAQs


Branded Gift Cards; All lottery related products; PayPoint products and services; Stage 1 Infant Formula milk; Tobacco and related products; Postage stamps; All in store concessions; Petrol and Diesel; Mobile phone top ups; Travel Money.

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Check Balance

If your physical Gift Card has a QR code on the back of the card., you can scan this QR code with a smartphone device and follow the link provided to confirm your current card balance and expiry date of your card.

You can check the balance of a Gift Card or eGift Card via our automated phone line on 0800 636262 you will need the 19-digit card number and PIN for this process.

You can also ask a store colleague at the till to complete a balance check.  Note, we will also provide you with a receipt after each transaction to confirm the balance.

Valid For 2 years from issuance
Getting Help Contact customer services on 0800 63 62 6