Help Centre
Huggg Website
Sending gifts
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
Redeeming gifts
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
Redeeming vouchers
Voucher allocations
Redeeming your voucher
Voucher issues
Tracking your voucher
Supermarket FAQs
Other
PayPoint
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Help Centre
Sending gifts
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
Redeeming gifts
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
Redeeming vouchers
Voucher allocations
Redeeming your voucher
Voucher issues
Tracking your voucher
Supermarket FAQs
Other
PayPoint
Sending gifts
If you need help using Huggg for company gifting, please see FAQs below.
Setting up your Huggg account
It won’t let me sign up using my email address?
Managing your users
How do I delete users?
How do I create a subteam?
What happens to deleted users' gifts or vouchers?
How do I make someone else the team admin?
Can we have more than one team admin?
Is there a limit on how many users I can have on my account?
How do I transfer funds from one subteam to another?
What's the best way to train my team on Huggg?
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Sending gifts or vouchers
Can I schedule for a gift/voucher to be sent at a future date?
Can I send a gift without creating an account?
Can I create an order but go back and pay later?
How to share with Huggg
How to send a gift or voucher via SMS
How to send a gift or voucher via email
How to use individual links
How to use Group Link
Do you deliver outside the UK?
How do I change the name my recipients see when I send a gift?
Can we add custom branding?
Is delivery/postage included?
Do you have gifts for special occasions and holidays?
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Managing funds
Where can I find my receipt?
What is the difference between 'Available' and 'Live' funds?
How do I top up my account?
Where do I find the HG reference?
Can I be refunded if the voucher has not been redeemed?
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Tracking Huggg links
Can I resend the Huggg link?
Can I check to see if the recipient has redeemed their gift or voucher?
Can I edit or cancel a Huggg link once it's been created?
Other
What should I do if I have a supply suggestion?
The Help Centre did not answer my query
I've forgotten/need to change my password