Help Centre

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Help Centre

Sending gifts

Sending gifts

If you need help using Huggg for company gifting, please see FAQs below.

Setting up your Huggg account

It won’t let me sign up using my email address?

Managing your users

How do I delete users?

How do I create a subteam?

What happens to deleted users' gifts or vouchers?

How do I make someone else the team admin?

Can we have more than one team admin?

Is there a limit on how many users I can have on my account?

How do I transfer funds from one subteam to another?

What's the best way to train my team on Huggg?

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Sending gifts or vouchers

How to send a gift or voucher via email

Do you have gifts for special occasions and holidays?

Do you deliver outside the UK?

Is delivery/postage included?

How do I change the name my recipients see when I send a gift?

Can we add custom branding?

How to send a gift or voucher via SMS

How to use individual links

How to use Group Link

How to share with Huggg

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Managing funds

Where can I find my receipt?

What is the difference between 'Available' and 'Live' funds?

How do I top up my account?

Where do I find the HG reference?

Can I be refunded if the voucher has not been redeemed?

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Tracking Huggg links

Can I resend the Huggg link?

Can I check to see if the recipient has redeemed their voucher?

Can I edit or cancel a Huggg link once it's been created?

Other

What should I do if I have a supply suggestion?

The Help Centre did not answer my query

I've forgotten/need to change my password