Help Centre
Huggg Website
Sending vouchers
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
Redeeming vouchers
Supermarket FAQs
Redeeming your voucher
Tracking your voucher
Voucher issues
Other
Voucher allocations
PayPoint
Redeeming gifts
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
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Help Centre
Sending vouchers
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
Redeeming vouchers
Supermarket FAQs
Redeeming your voucher
Tracking your voucher
Voucher issues
Other
Voucher allocations
PayPoint
Redeeming gifts
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
Sending vouchers
Help for those looking to send welfare vouchers
Setting up your welfare account
Where do I log in?
How do I use the Huggg platform?
Guides and training
Managing your users
How do I transfer funds to my subteam?
How do I make someone else the admin of our welfare account?
How do I delete users?
How do I add team members and create subteams?
Sending welfare vouchers
How to send welfare vouchers using individual links
How to share welfare vouchers
How to send welfare vouchers via email
How to send welfare vouchers via SMS
What is the expiry that I am setting?
What format does the CSV need to be in?
What can I write in the notes?
How do I send more than one voucher to a recipient?
How long does it take for the voucher to be received?
What is the recipient data used for?
Can we place restrictions on the vouchers?
What email address or text name do the vouchers come from?
Can I produce vouchers without transferring data?
If we reissue a voucher, will it be a new one or the same one?
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Managing funds
How do I pay for vouchers?
How long does it take for my top up to arrive?
How do I get invoices and receipts?
Requesting a refund to your bank account or card
What voucher values can be purchased?
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Tracking Huggg links
What happens if a voucher is not used?
A recipient has told me there is no money left on their voucher
How can I find a specific link/voucher that I have made?
How do I find out if a recipient has spent a voucher?
Can I cancel or edit welfare vouchers after they've been created?
If the recipient wants to change the supermarket they selected, can they do it?
If a recipient misplaces or doesn't receive their voucher for any reason, can I resend it?
I can't see the orders/vouchers the rest of my team have made
Can I change the expiry of a voucher or batch of vouchers I have created?
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Other
Where to get help
What are the supermarket terms?
PayPoint
How do I get approved?
Do I need a PayPoint account to purchase vouchers?
Can I restrict access to PayPoint to only certain members of the team?
Where can the vouchers be redeemed?
Is there a limit to how much money I can send?
Are there any additional fees associated with using PayPoint?
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