Help Centre
Huggg Website
Sending vouchers
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
Redeeming gifts
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
Redeeming vouchers
Voucher allocations
Redeeming your voucher
Voucher issues
Tracking your voucher
Supermarket FAQs
Other
PayPoint
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Help Centre
Sending vouchers
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
Redeeming gifts
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
Redeeming vouchers
Voucher allocations
Redeeming your voucher
Voucher issues
Tracking your voucher
Supermarket FAQs
Other
PayPoint
Sending vouchers
Help for those looking to send welfare vouchers
Setting up your welfare account
Where do I log in?
How do I use the Huggg platform?
Guides and training
Managing your users
How do I make someone else the admin of our welfare account?
How do I add team members and create subteams?
How do I transfer funds to my subteam?
How do I delete users?
Sending welfare vouchers
How to send welfare vouchers using individual links
How to share welfare vouchers
How to send welfare vouchers via email
How to send welfare vouchers via SMS
What is the expiry that I am setting?
What format does the CSV need to be in?
What can I write in the notes?
How do I send more than one welfare voucher to a recipient?
How long does it take for the welfare voucher to be received?
What is the recipient data used for?
Can we place restrictions on the welfare vouchers?
What email address or text name do the welfare vouchers come from?
Can I produce welfare vouchers without transferring data?
If we reissue a welfare voucher, will it be a new one or the same one?
What methods can I use to send vouchers?
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Managing funds
How do I pay for welfare vouchers?
How long does it take for my top up to arrive?
How do I get an invoice?
Requesting a refund to your bank account or card
What welfare voucher values can be purchased?
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Tracking Huggg links
What happens if a welfare voucher is not used?
A recipient has told me there is no money left on their welfare voucher
How can I find a specific welfare voucher that I have made?
How do I find out if a recipient has spent a voucher?
Can I cancel or edit welfare vouchers after they've been created?
If the recipient wants to change the supermarket they selected, can they do it?
If a recipient misplaces or doesn't receive their welfare voucher for any reason, can I resend it?
I can't see the orders/welfare vouchers the rest of my team have made
Can I change the expiry of a welfare voucher(s) I have created?
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Other
Where to get help
What are the supermarket terms?
PayPoint
Where can the PayPoint vouchers be redeemed?
How do I get approved for Paypoint?
Do I need a PayPoint account to purchase vouchers?
Can I restrict access to PayPoint to only certain members of the team?
Is there a limit to how much money I can send?
Are there any additional fees associated with using PayPoint?
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