Help Centre
Huggg Website
Sending vouchers
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
Redeeming gifts
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
ATM Cash vouchers
Redeeming vouchers
Voucher allocations
Redeeming your voucher
Voucher issues
Tracking your voucher
Supermarket FAQs
Other
PayPoint
ATM Cash vouchers
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Help Centre
Sending vouchers
Sending gifts
Setting up your Huggg account
Managing your users
Sending gifts or vouchers
Managing funds
Tracking Huggg links
Other
Redeeming gifts
Sending vouchers
Setting up your welfare account
Managing your users
Sending welfare vouchers
Managing funds
Tracking Huggg links
Other
PayPoint
ATM Cash vouchers
Redeeming vouchers
Voucher allocations
Redeeming your voucher
Voucher issues
Tracking your voucher
Supermarket FAQs
Other
PayPoint
ATM Cash vouchers
Sending vouchers
Help for those looking to send welfare vouchers
Setting up your welfare account
Training demo for senders
Where do I log in?
Managing your users
How do I make someone the admin?
How do I add team members and create subteams?
How do I delete users?
Sending welfare vouchers
How to create printable letters
How to send welfare vouchers via SMS
What is the expiry that I am setting?
What format does the CSV need to be in?
What can I write in the notes?
How do I send more than one welfare voucher to a recipient?
How long does it take for the welfare voucher to be received?
What is the recipient data used for?
Can we place restrictions on the welfare vouchers?
What email address or text name do the welfare vouchers come from?
Can I produce welfare vouchers without transferring data?
If we reissue a welfare voucher, will it be a new one or the same one?
What methods can I use to send vouchers?
How to send welfare vouchers using individual links
How to send welfare vouchers via email
How to share welfare vouchers
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Managing funds
How to top up your account
What welfare voucher values can be purchased?
How do I transfer funds to my subteam?
Financial reports and invoices
How long does it take for my top up to arrive?
How do I request a refund?
Which of our accounts will be re-credited if a voucher expires?
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Tracking Huggg links
What happens if a welfare voucher is not used?
How can I find a specific welfare voucher that I have made?
I can't see the orders/welfare vouchers the rest of my team have issued
Can a recipient change their supermarket brand selection?
If a recipient misplaces or doesn't receive their welfare voucher for any reason, can I resend it?
A recipient has told me there is no money on their welfare voucher
What happens if a welfare voucher expires without redemption?
How can I find a specific welfare voucher that I have created/sent?
Can I change the expiry of a welfare voucher(s) I have created?
Can I cancel welfare vouchers after they've been created?
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Other
Where to get help
What are the supermarket terms?
PayPoint
Where can the PayPoint vouchers be redeemed?
How do I get approved for Paypoint?
Do I need a PayPoint account to purchase vouchers?
Can I restrict access to PayPoint to only certain members of the team?
Is there a limit to how much money I can send?
Are there any additional fees associated with using PayPoint?
How does PayPoint work?
See more
ATM Cash vouchers
How do ATM cash vouchers work?
