1. Help Centre
  2. Sending vouchers
  3. Setting up your welfare account

Guides and training

Our webinars and guides are the best way to get familiar with how the platform works.

A full downloadable user guide for schools/local authorities/charitable organisations is available here
A full downloadable information pack for recipients is available here

We also strongly advise you to watch this recorded training webinar

The training webinar covers:

04m 16s  How payment and account top-ups work

07m 58s  How voucher creation and sending works

    • to send batches of vouchers by email
    • to send batches of vouchers by sms
    • to create links that you will remove from the system to send another way (including printing them)

25m 15s  How to manage queries from recipients
28m 40s  Q&A