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  2. FAQs: For Schools, Local Authorities & Charitable Organisations

What format does the CSV need to be in?

The CSV file to add SMS numbers or email addresses is a simple single column CSV with a header in the top row - cell A1. In the places where you need to upload one, we show an image by way of example.

It is possible to also upload a note at the point of generating a transaction by adding this in a second column, but you don't have to. 

We have provided templates attached to your welcome email and they're also linked below.

SMS upload example

Email csv example