1. Help Centre
  2. FAQs: For Schools, Local Authorities & Charitable Organisations

What happens if a voucher is not used?

If the recipient does not redeem* their voucher before the expiry date you have set is reached, the voucher will show as expired and will not be useable. The amount allocated to the voucher will be automatically re-credited to your account. 

The recipient may contact you to ask that you re-issue the voucher. Please note that Huggg cannot issue or re-issue vouchers on your behalf.

*A voucher is considered redeemed at the point a supermarket is selected