1. Help Centre
  2. FAQs: For Parents, Carers and other Voucher Recipients

I haven't received my vouchers

If you believe you are due more vouchers than you have received, or haven't received any at all then we suggest the following...

1. Check the spam and bin folders in your email and search for the word Huggg (with 3 Gs)

2. Check that your inbox didn't group multiple identical emails into one. Gmail sometimes does this and so you'd find a second/third etc. by scrolling down inside the email you received.

3. If you have received some voucher emails but had expected more, you will need to contact the sender to ask how many were sent to you.

4. If you received none at all, please contact your voucher issuer (school, local authority or charitable organisation etc)  to enquire if they've been sent out yet.

Please note that Huggg are not involved in the allocation or eligibility of vouchers. For questions regarding these matters, please contact your voucher issuer (school, local authority or charitable organisation etc) directly. Don't forget to make sure that they have your up to date contact details.